Chav yog ib qho ntawm cov nyiam tshaj plaws digital faib tes hauj lwm rau PC games. Steam tau siv los yuav thiab rub tawm cov games, nrog rau txuas nrog lwm tus neeg siv online. Yog tias muaj teeb meem nrog koj tus lej Steam lossis lwm yam khoom siv Steam cuam tshuam nrog koj kev lom zem kev ua si, koj tuaj yeem tiv toj Steam kev txhawb nqa thiab xa daim pib los piav qhia txog qhov teeb meem tshwj xeeb lossis muaj koj tus lej account qhib. Tus neeg txhawb nqa yuav teb rau koj daim pib ntawm email los teb koj cov lus nug thiab pab daws koj cov teeb meem.
Cov kauj ruam
Txoj Kev 1 ntawm 2: Xa Daim Pib
Kauj Ruam 1. Mus rau
Nov yog lub vev xaib txhawb nqa rau Steam. Koj tuaj yeem siv lub vev xaib no kom tau txais kev pab rau ntau yam teeb meem, thiab xa daim pib mus rau Steam yog tias koj tsis tuaj yeem daws koj qhov teeb meem.
Steam tsis muab kev txhawb nqa hauv xov tooj rau lawv cov khoom. Txawm li cas los xij, yog tias koj xav sim hu rau Steam, koj tuaj yeem hu tau 425-889-9642. Xovxwm 0 ntawm cov ntawv qhia zaub mov. Tej zaum koj yuav raug nug kom tawm lus.
Kauj Ruam 2. Nyem Kos Npe rau Steam
Nws yog lub teeb xiav khawm ntawm sab laug. Qhov no coj koj mus rau hauv lub vijtsam nkag uas koj tuaj yeem siv nkag mus rau hauv koj tus lej Steam.
Yog tias koj tsis tuaj yeem nkag mus, nyem Pab kuv kos npe tsis tau rau kev pab qhib koj tus account.
Kauj Ruam 3. Nkag mus rau hauv koj tus as khauj
Sau tus username thiab password cuam tshuam nrog koj tus lej Steam thiab nyem ID nkag mus.
Kauj Ruam 4. Xaiv cov khoom koj muaj teeb meem nrog
Nyob rau saum cov npe, koj yuav pom cov kev ua si tsis ntev los no uas koj tau ua si. Koj tuaj yeem nyem rau ntawm ib qho ntawm cov kev ua si yog tias koj muaj teeb meem nrog cov ntawd. Lossis koj tuaj yeem nqes mus thiab nyem ib qho ntawm cov hauv qab no:
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Game, Software, thiab lwm yam:
Qhov kev xaiv no nthuav tawm cov npe ntawm cov kev ua si tsis ntev los no thiab software koj tau ua si. Nws kuj tseem muaj kab tshawb nrhiav hauv qab ntawm lub vijtsam koj tuaj yeem siv los tshawb nrhiav game lossis software npe los ntawm lub npe. Xaiv qhov kev xaiv no yog tias koj tab tom muaj teeb meem nrog qee qhov kev ua si lossis software npe. Koj tseem tuaj yeem xaiv qhov kev xaiv no yog tias koj muaj teeb meem nrog tus yuam sij CD.
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Kev yuav khoom:
Xaiv qhov kev xaiv no yog tias koj tsis tuaj yeem ua tiav qhov kev yuav khoom, yog tias koj muaj teeb meem nrog daim npav khoom plig lossis hnab nyiaj chaws, lossis yog tias muaj nqi ntawm koj tus lej Steam koj tsis tau ua. Koj tseem tuaj yeem saib cov npe ntawm koj li keeb kwm kev yuav khoom hauv qab qhov kev xaiv no.
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Tus account:
Xaiv qhov kev xaiv no yog tias koj muaj teeb meem nrog koj cov ntsiab lus hauv tus account (piv txwv li email, tus lej xov tooj, cov ntaub ntawv them nyiaj, lub tebchaws), saib tsev neeg/sib koom hauv tsev, Steam Guard, lossis yog tias koj muaj teeb meem kos npe rau hauv koj tus as khauj.
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Kev Lag Luam, Khoom Plig, Kev Ua Lag Luam, Cov Ntsiab Lus:
Xaiv qhov kev xaiv no yog tias koj muaj teeb meem kev lag luam nrog lwm tus siv Steam, yuav khoom plig rau lwm tus siv, yuav khoom los ntawm Steam lub khw lag luam, lossis teeb meem nrog koj Cov Ntsiab Lus Steam.
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Cov Neeg Siv Khoom:
Xaiv qhov kev xaiv no yog tias koj muaj teeb meem nrog Steam daim ntawv thov hauv koj lub khoos phis tawj.
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Zej Zog Zej Zog:
Xaiv qhov kev xaiv no yog tias koj tab tom muaj teeb meem nrog Steam Community, Pawg, Curators, Sib tham, Sib tham, Phooj ywg cov npe, tshaj tawm, lossis yog tias koj xav tau qhia rau tus neeg siv.
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Steam Hardware:
Xaiv qhov kev xaiv no yog tias koj muaj teeb meem nrog Steam accessory, xws li Steam Controller, SteamVR, Steam Link, Steam Link mobile app, lossis lwm yam khoom siv ntxiv.
Kauj Ruam 5. Nyem qhov teeb meem koj tab tom muaj
Txhua qhov kev xaiv ntawm Steam Support page coj mus rau lwm nplooj ntawv nrog cov npe teeb meem uas lwm tus neeg siv muaj nrog cov khoom ntawd. Nyem qhov teeb meem uas ze tshaj plaws cuam tshuam txog qhov teeb meem koj tab tom muaj. Nyob ntawm qhov teeb meem, qhov no yuav ua rau lwm nplooj ntawv muaj cov npe tshwj xeeb ntau dua ntawm cov teeb meem, nplooj nquag nug cov lus nug (FAQ) nplooj ntawv, lossis nplooj ntawv piav qhia uas piav qhia yuav kho qhov teeb meem li cas. Ntau nplooj ntawv tseem muaj qhov kev xaiv tiv toj Steam Support.
Kauj Ruam 6. Nyem Tiv tauj Steam Support
Yog tias nplooj ntawv pab tsis teb koj cov lus nug, koj tuaj yeem xa daim pib piav qhia koj qhov teeb meem ncaj qha rau tus neeg txhawb nqa. Nyem Hu rau Steam Support yuav coj koj mus rau nplooj ntawv uas koj xa daim pib.
Yog tias koj tab tom muaj teeb meem nrog cov game tshwj xeeb lossis npe software, feem ntau koj yuav raug coj mus rau tus tshaj tawm txoj haujlwm pabcuam lub vev xaib. Siv cov ntaub ntawv ntawm nplooj ntawv no txhawm rau hu rau tus tshaj tawm game kom tau txais kev pab
Kauj Ruam 7. Sau daim foos
Daim ntawv yuav txawv nyob ntawm qhov teeb meem koj tab tom ntsib. Sau cov ntaub ntawv kom tiav li sai tau. Hauv qab ntawm daim ntawv, muaj lub npov loj uas koj tuaj yeem siv los piav qhia txog qhov teeb meem koj tab tom muaj. Siv qhov chaw no los piav qhia ntxaws txog qhov teeb meem koj tab tom muaj.
Nco ntsoov ua siab zoo, tab sis ua tib zoo piav qhia koj qhov teeb meem. Tus neeg txhawb nqa nyeem lawv xav pab koj zoo tshaj qhov lawv tuaj yeem ua tau.
Kauj Ruam 8. Nyem Xa
Nws yog hauv qab fo rau daim ntawv hauv kaum sab xis. Qhov no xa daim ntawv mus rau kev txhawb nqa. Steam yuav tiv tauj koj ntawm email rau kev pab ntxiv.
Txoj Kev 2 ntawm 2: Xauv Koj Li Nyiaj
Kauj Ruam 1. Mus rau https://help.steampowered.com/en/ txhawm rau nkag mus rau Steam qhov chaw txhawb nqa
Txhawm rau pom cov kev xaiv sib txawv ntawm kev txhawb nqa uas Steam muab, siv internet browser uas koj xaiv mus rau lawv nplooj ntawv txhawb nqa hauv tsev. Nplooj ntawv txhawb nqa koj muaj kev xaiv los nkag rau hauv, lossis kho teeb meem uas koj muaj nrog rau kev kos npe nkag.
Kauj Ruam 2. Nyem Pab, Kuv nkag tsis tau rau hauv
Yog tias koj tsis tuaj yeem nkag mus rau hauv koj tus as khauj, nyem lub pob ntawm sab xis kom raug xa mus rau nplooj ntawv ntawm kev xaiv rau kev pab nrog qhib nws.
Kauj Ruam 3. Xaiv ib qho ntawm plaub qhov kev xaiv
Muaj plaub qhov kev xaiv tseem ceeb rau koj xaiv yog tias koj xav rov qab tau koj tus as khauj. Xaiv qhov kev xaiv uas haum tshaj plaws rau koj qhov xwm txheej. Plaub qhov kev xaiv muaj raws li hauv qab no:
- Nyem Kuv tsis nco qab kuv Steam Account lub npe lossis tus password yog koj tsis nco qab koj lub npe siv lossis tus password.
- Nyem Kuv tus lej Steam tau raug nyiag thiab kuv xav tau kev pab rov qab los yog tias koj tus lej raug nyiag thiab koj nkag tsis tau rau hauv koj tus as khauj.
- Nyem Kuv tsis tau txais Steam Guard code yog tias koj tsis tau txais Steam Guard code los ntawm Steam Guard mobile application.
- Nyem Kuv tshem tawm lossis poob kuv Steam Guard Mobile Authenticator yog tias koj tsis muaj kev nkag tau mus rau Steam Guard Mobile Authenticator daim ntawv thov.
Kauj Ruam 4. Scroll down thiab nyem Change password los yog Txheeb xyuas thiab hloov kho kuv tus email chaw nyob.
Yog tias koj xaiv "Kuv tus lej Steam tau raug nyiag thiab kuv xav tau kev pab rov qab los", lossis "Kuv tsis tau txais Steam Guard code", nqes mus thiab nyem qhov kev xaiv nyob hauv qab ntawm qhov screen. Qhov no yuav muab txoj hauv kev rau koj kom rov qab tau koj tus account.
Yog tias koj tus lej raug nyiag, Steam tseem pom zoo kom koj luam theej duab koj lub computer rau kab mob thiab hloov koj tus email password
Kauj Ruam 5. Sau koj li email chaw nyob lossis tus lej xov tooj thiab nyem Tshawb nrhiav
Qhov no muab koj ob txoj hauv kev rau rov qab tau koj tus as khauj.
Kauj Ruam 6. Nyem thawj qhov kev xaiv xa tus lej pov thawj rau koj tus email lossis tus lej xov tooj
Qhov no xa email lossis xov ntawv mus rau email chaw nyob lossis tus lej xov tooj uas teev nyob rau hauv kab ntawv sau rau saum.
Nyem Kuv tsis muaj kev nkag mus rau tus email no lawm, yog tias koj nkag tsis tau rau tus xov tooj lossis email chaw nyob. Yog tias koj tsis muaj kev nkag mus rau koj tus email chaw nyob lossis tus lej xov tooj, koj yuav tsum tau ua daim ntawv kom rov qab tau koj tus account.
Kauj Ruam 7. Txheeb xyuas koj li email lossis ntawv xov xwm kom rov qab lees paub qhov tseeb
Koj yuav tau txais email nrog tus lej pov thawj los ntawm [email protected] lossis [email protected].
Koj yuav tsum tau txheeb xyuas koj li spam lossis cov ntawv pov tseg kom pom email los ntawm Steam
Kauj Ruam 8. Sau tus lej pov thawj thiab nyem Txuas ntxiv
Tom qab koj khaws cov lej 5-lej pov thawj los ntawm koj tus email, sau nws hauv qhov chaw muab rau ntawm nplooj ntawv txhawb nqa thiab nyem Txuas ntxiv.
Kauj Ruam 9. Nyem Hloov kuv tus password
Nws yog thawj qhov kev xaiv nyob rau sab saum toj ntawm cov ntawv qhia zaub mov.
- Yog koj xav hloov koj tus email chaw nyob, nyem Hloov kuv tus email chaw nyob.
- Nyem Tshem kuv tus xov tooj yog tias koj xav tshem koj tus lej xov tooj ntawm koj tus account.
Kauj ruam 10. Sau koj tus password tshiab ob zaug thiab nyem Hloov tus password
Qhov no hloov kho koj tus password.
Kauj Ruam 11. Hloov koj li email chaw nyob (xaiv tau)
Yog tias koj tseem xav hloov koj tus email chaw nyob, siv cov hauv qab no los ua:
- Nyem Hloov kuv tus email chaw nyob.
- Sau koj tus email tshiab.
- Nyem Hloov Email.
- Txheeb xyuas koj tus email tshiab.
- Sau tus lej pov thawj thiab nyem Txuas ntxiv.
Kauj Ruam 12. Siv koj daim ntawv pov thawj tshiab nkag mus rau Steam
Tom qab koj tau hloov kho koj tus password/xov tooj/lossis email chaw nyob, Nyem Nkag mus rau Steam lossis qhib Steam Client thiab nyem rau ID nkag mus. Nkag mus nrog koj tus email chaw nyob tshiab thiab tus password.
